MY EXPERIENCE WAS VERY GOOD AND I'M PROUD TO BE CUSTOMER AT SOUTHERN HYUNDAI CHESAPEAKE CAR SERVICES

Read at DealerRater

Robert was wonderful, everyone was patient, Nick and John took care of everything I needed and all my special requests, would totally recommend.

I've been coming to this dealership when it was Hall Hyundai(2006) I brought my first car, 2006 AZERA LIMITED. Since then I have purchased four more vehicles. My mother-in-law purchased her Azera 2008. My aunt purchased her 2014 Azera. I've also sent at least 10-15 other people to the dealership to purchase vehicles. You see I should be in your Hall of Fame at this dealership. Everyone knows me. Have a blessed day. CPT(r) E Webster US Army Retired SF

Read at DealerRater

I like the dealership, I wish Southern would've grandfathered us with the free oil changes for life. I have been a Hall Hyundai customer since 2006. I own three Hyundai vehicles. I purchased all of them from Hall Hyundai. I brought the first AZERA that Hyundai made from Hall back in 2006, just before my third deployment to IRAQ. CPT(r) E Webster

Read at DealerRater

Marcus, John and Nick were the best!!! Their customer service was amazing and the time they put in with me was incredible. I recommend them guys to anyone who is in the market for a new car.

I appreciate the service that Rene provided. He was responsive, attentive, and explained things very well.

Read at DealerRater

Waiting 3 hours for inspection is unacceptable. They forgot about me. I came early to avoid a problem and I was still the last one. I had a broken arm and wanted to go home. They gave no explanation and no apology.

Read at DealerRater

Great customer service, very clean dealership. Very happy with how we've been treated. Been a pleasure working with this team.

Read at DealerRater

Eli is the kind of car salesman you want! No pressure, courteous, respectful, attentive, and polite! Nick made haggling unnecessary! Looked for any discounts he could apply and showed me the numbers with transparency. John, not the pushy finance guy you’d expect wanting to add on EVERYTHING, but managing expectations and keeping the price where we negotiated!

Ever since the staff changed in the service department, my experience has been outstanding! Sean typically helps me, and he’s always pleasant, knowledgeable, and makes the entire service process seamless.

Read at DealerRater

Great customer service!

I needed an oil change for my 2023 Sante Fe and had scheduled an appointment with a the actual dealership I purchased from, but the bluelink indicated immediate service, so I call Southern and the offered same day service. All was done, besides the air cabin filter changed out.

Read at DealerRater

She sucked! Also lies and avoids you when she gets caught in a lie. Her buddies tried covering for her.

Read at DealerRater

Good service well please on time explain the details. What was going on with the car and follow up what I need to do

Read at DealerRater

Southern did a good job. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well.

Read at DealerRater

Overall a 3. Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the car was EXCELLENT. Runs like new with brakes, tires and some engine work. $2,200 cost but if it keeps running like it has this week, it will be well worth it! Great job by the person who did the work on the car. Thank you.

Read at DealerRater

Great experience with the staff at Hyuandai. Big thanks to Steve, Nick, and John for all of the help. Would definitely recommend

Checking vehicle in for service was quick. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive.

Read at DealerRater

Went in to look at some new cars and a salesman by the name of Ray Pusey was over and beyond, his knowledge on the vehicles and his overwhelming spirit just made for an amazing experience. All in all I walked out of there a very happy customer and will be for some time. Thank you Ray truly appreciated your service.

We really like the service overall. However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by midday, we tried calling but was told everyone was busy but they would call us back. Couple hours later, no call, we tried calling again and got the same answer. Called the third time, got the same answer. Finally, about an hour before closing we got a call saying it was ready and that if we couldn't get there in time they could ... Read More

Full review text opened.

DealerRater - May 4, 2025

We really like the service overall. However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by midday, we tried calling but was told everyone was busy but they would call us back. Couple hours later, no call, we tried calling again and got the same answer. Called the third time, got the same answer. Finally, about an hour before closing we got a call saying it was ready and that if we couldn't get there in time they could hold it overnight. Seeing as how we need that vehicle on a daily basis, we dropped what we were doing and headed straight there. Also, we had to go through all of this because our previous appointment for a recall fix was not done correctly. The whole reason we had to bring it in was to undo and then correctly fix the recall issue. It would have been much more convenient if we were offered a complimentary car for the day and definitely had better communications, even if by text. We understand staffing issues, but those should not be our issues. But like I said, overall we are happy with the service and everybody is very nice. Exception obviously is the service in which the recall was not fixed correctly.

Read at DealerRater

Nice waiting area for patrons, nice to have Uber rides available. Took 6 hours to get my car inspected, a tad excessive amount of time, even tough i had made the appointment earlier. Had purchased my car, 2022 HyundaiTucson, from what was Hall company, now owned by Southern, whom could not honor what Hall had offered. Needless to say, I was disappointed. Thank you for addressing this issue at your earliest convenience.

Justin, Nick and John, tremendous team of professionals, simple, fast and fun purchase building trust easily!

Long wait time for an oil change and tire rotation. 2 hours A long wait

Read at DealerRater

I'm very angry with the dealership. I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will never buy there again.

Read at DealerRater

Took 30 days to diagnose and fix my car. Picked it up 2 times only to have to return it the next day for the same problem

Read at DealerRater

The group I dealt with were very professional and knowledgeable. Justin Champ, Nick Wilson & Thomas Stallings. Purchased around 4/19/2025 and a good trade in deal. Highly recommend Southern Hyundai Chesapeake, Va.

Good customer service, but at times reps forgot about inquiries about our vehicles. People with appointments seemed to have extended wait times.

Read at DealerRater

The manager really went above and beyond to resolve my issue with the neglect on the part of an employee.

Read at DealerRater

Excellent

***** If searching for a new car, get the A-Team at Southern Hyundai. Robert (Robbie) Bracken, ...my Salesman, John (JB) Bennett, my Finance Manager, and Jimmy my New Car Sales Manager made it be like Christmas in April. I purchased a 2025 Santa Cruz SEL Fwd Activity today and this team made my experience very easy. They listened to what vehicle I was looking for and provided it without question...Kudos Robbie, and JB saved me hundreds dollars putting together my finance packet, that Jimmy approved. Thoroughly satisfied with the service I received from the A-Team at Southern Hyundai of Chesapeake today. ... Read More

Full review text opened.

Google - Apr 29, 2025

***** If searching for a new car, get the A-Team at Southern Hyundai. Robert (Robbie) Bracken, ...my Salesman, John (JB) Bennett, my Finance Manager, and Jimmy my New Car Sales Manager made it be like Christmas in April. I purchased a 2025 Santa Cruz SEL Fwd Activity today and this team made my experience very easy. They listened to what vehicle I was looking for and provided it without question...Kudos Robbie, and JB saved me hundreds dollars putting together my finance packet, that Jimmy approved. Thoroughly satisfied with the service I received from the A-Team at Southern Hyundai of Chesapeake today. Thanks again guys for my new ride!!!

Very pleasant experience and professional Sales an Finance Team. I have read other reviews and agree with the service and professionalism I rec’d from Justin, Nick and Thomas. Justin is very knowledgeable about the vehicles he showed me and that goes along way in decision making. Nick was excellent in my trade-in right up front and not a lot to haggle about. Very pleased!

Keyshawn was an amazing partner in educating me on all things Hyundai. He is very thorough and patient and truly talented and an asset to the Hyundai organization. Both John and Nick are also assets to the Hyundai organization. I am very pleased with the service provided thus far and I look forward to doing business in the future with them.

The car buying process was good. During the processing of the vehicle, I ask when the last time tie oil was changed and never got a straight answer. I scheduled to have the oil changed and drove the car for about 600 miles and checked the oil and it had burned more than a new car should have. I am very disappointed with my purchase as this is the only car I have now. I purchased it for reliability. I am one dissatisfied customer. I have to bring the vehicle back on a regular basis to find out why it is ... Read More

Full review text opened.

DealerRater - Apr 28, 2025

The car buying process was good. During the processing of the vehicle, I ask when the last time tie oil was changed and never got a straight answer. I scheduled to have the oil changed and drove the car for about 600 miles and checked the oil and it had burned more than a new car should have. I am very disappointed with my purchase as this is the only car I have now. I purchased it for reliability. I am one dissatisfied customer. I have to bring the vehicle back on a regular basis to find out why it is burning oil so quickly. I am very disappointed.

Read at DealerRater

Did not feel as if I was treated properly as far as my expectations of the dealership

Read at DealerRater

They were great. We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up with them super easy and everyone was super nice.

Read at DealerRater

This place has really great associates working for them, especially Christy, John, Nick and Amanda. They will guide you in every aspect of car buying/leasing experience. I liked the part where they acknowledged what I was looking for specifically and did not try to pursue me into getting another vehicle. They took us in, let us have our time understanding all the features the car has to offer and enough time on test drive. We did have quite a back and forth on negotiations, but they were patient with us during the entire time. Gave us one of the ... Read More

Full review text opened.

Google - Apr 26, 2025

This place has really great associates working for them, especially Christy, John, Nick and Amanda. They will guide you in every aspect of car buying/leasing experience. I liked the part where they acknowledged what I was looking for specifically and did not try to pursue me into getting another vehicle. They took us in, let us have our time understanding all the features the car has to offer and enough time on test drive. We did have quite a back and forth on negotiations, but they were patient with us during the entire time. Gave us one of the finest offers than all the other dealerships I visited where they just mentioned plain numbers with no explanation of charges in detail. Here when asked upon they were able to provide the explanation and breakdown on each charges and willing to go over numbers multiple time. Also, after the deal was done, I mentioned a few discounts I missed, and they were courteous enough to get me that rather than giving me a look or making any excuses. Overall, this is a great place if you are looking for your next car.

Excellent customer service and knowledgeable , friendly, fair, good pricing, reliable, honest, caring, pleasant, respectful, vehicle knowledgeable

Read at DealerRater

Recently purchased my car and brought it in for its first oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating because it took them three hours to do the oil change and they didn’t even reset the oil maintenance notification. Not sure the Southern Hospitality save of $60 was worth 3 hours of my time.

Read at DealerRater

VERY SATISFIED AND PROFESSIONAL MY EXPERIENCE WITH THE DEALERSHIP WAS GOOD AND SATISFIED THE MEMBERS AT THE DEALERSHIP ARE ALSOME

Read at DealerRater

Very helpful. did not waste time.Professional

Much better Done Much better since Rene became the service manager. Customer service and quality work is the new normal.

Read at DealerRater

They can never seem to answer the phone. Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealership to get my repair covered. Finally unable to complete my repairing the timeline we had discussed resulting in me, not having a vehicle for an entire weekend.

Read at DealerRater

Seems to be mis managed since it is under new ownership. Been customer for 12 yrs and know wait times are getting ridiculous. Had a state inspection appointment and took 3hrs and only thing wrong was a rear light bulb

Read at DealerRater

Keyshawn was a great salesman. Very friendly and helpful. John and Nick also very friendly part of staff. All made the experience very nice.

Very respectful, honest person. Great worker Mr. Pierce was a very nice, respectful and honest person. I love his personality..

Read at DealerRater

Was greeted warmly and staff was professional and friendly. Because there was a delay in getting my car serviced, I took advantage of an Uber offered to get to a previously scheduled meeting. Transport went well. Drivers very friendly. Car runs good after service. Great feelings about the customer service and care.

Justin, Nick and John were great and very helpful!

Ashley was awesome! Great customer service! I would recommend Southern Hyundai again and again. Excellent!

Read at DealerRater

Caitlin is very professional with Great Customer Service Skills, She was very attentive to my needs and answered all of my questions, She is a Great Asset to the Dealership, We Enjoyed our wait time. Thank You Caitlin

Read at DealerRater

Justin Champ was an outstanding salesman. Very attentive and knowledgeable!!! Answered every question we had and had us sold on our vehicle within 5 minutes!!! Nick Wilson was an outstanding sales manager closed the deal with us and stuck to his quote!!!! Nick stallings F-I did an excellent job Answering and explaining every facet of our financial journey!!! Outstanding Team!!!

They cared for my vehicle as if it were there own. I look forward to doing business with them in the future.

Read at DealerRater

Christy, Nick and John were all very friendly and helpful!!

Great as always The let me know everything and suggestions me what it's better get done and very kind

Read at DealerRater

Eli was our salesman and he was outstanding! He was incredibly knowledgeable, kindhearted and went out of his way to provide above and beyond support. He made sure all of our questions were answered and even came to our home the day after the car was purchased to finish walking us through all the features. He also ensured we had all the technology set up on our mobile devices. It was truly above and beyond service. We have already begun recommending your dealership to family and friends. Thank you for making this such a positive experience for us.

Read at DealerRater

Steve, Nick and John made our purchasing experience very informative and as smooth as could be.

My experience with the salesman Keyshawn was very professional. He was friendly and patient with me. Nick and John were both friendly and professional and I would recommend my friends and family to Southern Hyundai Chesapeake.

Very pleasant salesperson. Pleasure to deal with. Smooth transaction has everything organized. Would highly recommend this rep and this dealership.

Read at DealerRater

Steve, Nick, and John were the easiest people I've ever worked with! 10/10 would recommend

Courteous and friendly staff; inspection completed quickly; clean and comfortable waiting area with ample seating.

Read at DealerRater

Easy in and out no hassles. Robbie, Nick, and John were a professional and courteous team.

Robbie, Nick, and John were super helpful and efficient. Got exactly what we wanted.

Professional and courteous The redesign is very good and the lounge area is spacious Pleasant

Read at DealerRater

Keyshawn, Nick, and John were very friendly and helpful. This was a very smooth experience.

Horrible customer service. Ineffective communication. Kept car 11 days, pick it up and had to take it back the next day as problem wasn't resolved

Read at DealerRater

The process was simple and straight forward. All my questions were answered and I couldn’t be happier with my new vehicle.

Read at DealerRater

Professional, courteous team - a pleasure to work with all of them. Great work, JB (Finance Mgr), Jimmy (Sales Mgr), and Eli (Salesman)! Also, a hearty well done to Steve and Nick. Got a great deal and enjoyed the whole process.

Read at DealerRater

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few ... Read More

Full review text opened.

Google - Apr 7, 2025

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the TEAM found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my birthday and car-buying experience what it should have been. "Enjoyable". Christy spent a lot of time with me before I drove off the lot, going over the car, explaining all the vehicle features, and assisting me in setting things up. Will rate service dept. after my 1st oil change.

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few ... Read More

Full review text opened.

DealerRater - Apr 7, 2025

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the TEAM found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my birthday and car-buying experience what it should have been. "Enjoyable". Christy spent a lot of time with me before I drove off the lot, going over the car, explaining all the vehicle features, and assisting me in setting things up. Will rate service dept. after my 1st oil change.

Read at DealerRater

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable,, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, I asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a ... Read More

Full review text opened.

DealerRater - Apr 7, 2025

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable,, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, I asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the team found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my car buying experience what it should have been. "Enjoyable". Will rate service after my 1st oil change.

Read at DealerRater

Great service experience. Friendly, courteous, and knowledgeable staff. We will be back the next time our car needs service.

Read at DealerRater

Christy was a pleasure!! Helped me buy my first car with no problems.. She was even speaking with my mom. John was extremely supportive and helpful and explained everything to me very well. Shoutout to Nick as well!!

Great second experience with Steve, Nick and John. Really didn’t want to have to go through the car buying process again but they made it easy. Thanks guys!

Steve , Nick and John were very professional! This was a great buying experience

Justin and company did a fantastic job and took care of me.

Eli made the entire process of buying a car so simple. From the moment we walked in until the time we drove away in a new car he was a pleasure to do business with. I never once felt pressure to make a decision.

Very pleasant experience, overall pleased with service provided. Exceptional customer service I will be returning for all future maintenance needs.

Read at DealerRater

Everyone was very helpful and knowledgeable, especially Aden, Nick, and John.

It was a very easy and straightforward experience. It made the process painless and simple

Read at DealerRater

It's ok, 1hr 25min and I had an 830 appointment. Some one came in after I was there AND got service AND before my appointment service. Oh yes, I only had an oil change and tires rotated. I did not get a printout .

Read at DealerRater

Steve, John, and Nick gave us a smooth, hassle free experience.

I needed some work done on my car and I talked to Caitlyn about it being under warranty and she contacted the warranty company and got everything squared away with them and the work was done quickly

Read at DealerRater

I used Southern Hyundai service department twice where the service was horrendous. Both times, It took several days to diagnose and repair my car. In both cases, within several days, the problems they supposedly repaired resurfaced and required additional days to diagnose and repair.

Read at DealerRater

Christy,nick, John were GREAT

Nick, Aiden and John were extremely attentive and helpful this evening. My sister went to see if she could qualify for the purchase of a car. They did everything possible to set her up to purchase a car. The were patient, knowledgeable, kind and efficient. My sister was so excited. She was convinced that some imperfections on her credit would be a problem, but they made it happen. Thanks so much for making this a great experience and we highly recommend this dealership.

My experience at Southern Hyundai was excellent. I really appreciate all the assistance that Aden, John and Nick provided in the purchase of my vehicle.

Nice staff, communicates, clean service area, helps with questions, fast and friendly service!

Aiden, nick, John were AMAZING!!!!! these men helped me buy my car and we're extremely knowledgeable, funny and patient with me along the process.

The waiting area was clean and well stocked. The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and safety inspections because I use the service shop at the dealer where I purchased the car.

Read at DealerRater

Big Thank You to Keeshawn! He been so patient and help me get what I wanted. Also thank you to Nick, Jimmy and John they all went above and beyond for me today.

Justin and Jimmy are the best DUO that you can ever get on this dealership. very accommodating, easy to talk to and they gave me the car that i wanted the most on the cheapest price they can ever give. thank you for this wonderful experience! for the people who looking for a good deal and good cars don’t be afraid to check out this place.!

Outstanding, professional, clean. Everyone greets you with a smile and genuinely cares about you the customer.

Read at DealerRater

Very good customer service. Very helpful, answered all my questions. Got back to me in a timely manner,

Read at DealerRater