Duvall, Daniel, and Thomas were great to work with. They made the buying process easy and personable. We also met the sales managers who were also very nice.They listened to exactly what we wanted and we left with a great car at a great price. This is my 4th vehicle from them over the years and every time everyone has been fantastic.

Jonathon and Tomas were amazing and it was a great experience!

"I had a great experience buying my Santa Fe SUV from Southern Hyundai! Working with Christy was joy and Jonathan chilled vibe made the whole process easy and stress-free. They listened to what I wanted, answered all my questions clearly, and didn't pressure me. The finance department was also fast and transparent. I would definitely recommend them to friends and family!"

All the employees were extremely friendly and super helpful. The vehicle we wanted was at another dealership in Hampton. They drove to Hampton picked it up and brought it back. Even with all the questions and us changing our minds they remained friendly and kept smiling. Definitely a dealership you want to buy from! Special thanks to Mark, Johnathan and Thomas!!!😁😁😁

Ask for Thomas Grinkevicius (exceptional customer interaction and very genuine). Jerome Daniels made the financing and final contract painless and efficient. Jimmy Stancil (retired Navy ABHC) is super friendly and knowledgeable. I did not feel pressured once throughout the whole process. BZ Team.

I had a great time and super smooth experience with jimmy, Tomas, and Jerome!

Daniel & Thomas & other Thomas were the best. Jay took good care of us. Very professional & helpful folks.

Open lines of communication. Kept informed of when the part came in and gave an estimate of completion. She was proactive in knowing state inspection was almost due and did so.

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Christy was very knowledgeable She was patient and just knew a lot about the different cars

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Justin Amazing seller.I bought 3 car he helped me a lot.Thanks

Great friendly service. Mark McCarty is really easy to work with.

Came here for a recall. Left with a missing nut on my motor mount. Also, the idler pulley bolt was finger loose. This caused the serpentine belt to shred itself bc it wasn't seated properly. At this point I wonder, did they even do the recall properly? Thankfully the tech who worked on this vehicle left a red rag under my hood as a souvenir/gift 😂 Should have went elsewhere, where attention to detail and customer quality are important. Seem to be missing from the culture at this place 1 star because zero wasn't an option

They went above and beyond to fit me in on short notice when they were busy and didnt have to

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Awesome people in service. I dropped my car off for an oil change and they provided me with an estimated completion time of between 3-6pm and would call me when ready. I asked why it would take so long and the lady in the middle explained that they are a full service shop that does everything from oil changes to replacing engines, so the type of work they have that day may dictate how the shop moves. It made sense and I appreciated her taking the time to explain it. She also let me know if I'm on ... Read More

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Google - Oct 10, 2026

Awesome people in service. I dropped my car off for an oil change and they provided me with an estimated completion time of between 3-6pm and would call me when ready. I asked why it would take so long and the lady in the middle explained that they are a full service shop that does everything from oil changes to replacing engines, so the type of work they have that day may dictate how the shop moves. It made sense and I appreciated her taking the time to explain it. She also let me know if I'm on a time crunch in the future to schedule my appointment as a waiter, which typically is 2hrs or less for the same reason but those spots are limited so be sure to pick the right kind when I book online. Nobody has ever taken the time to explain it. We all think oil changes should be quick, but the dealer is different than Walmart or Take 5. I got a text with recommended work and a video showing me my brakes around 4pm, I approved them and was able to get my car back a little after 6pm, probably 6:15. The advisor texted me around 5:45 to let me know they were still working on it and assured me they were staying until the work was completed so I could get my car back same day. I was able to get a Lyft ride back too which was helpful. I appreciate all they do. You guys have been great 👍

Five-star service every time! I’ve had the pleasure of working with Gene B. before, and he never disappoints. He’s friendly, knowledgeable, dependable, and makes sure you’re comfortable with every step of the process. I truly appreciate his patience and dedication to providing a great experience! Thank you again so much 🙏🏾🤣

In April, I purchased a 2021 Hyundai Palisade, and from the very beginning Jay Cunningham and his staff were warm, honest, and welcoming. They made the buying process feel comfortable and trustworthy.In September, I started experiencing an issue with my vehicle. At first, I thought it just needed a tune‑up, but it turned out to be an engine combustion problem. Throughout the entire process, Mr. Cunningham did his due diligence. He was upfront, honest, and made sure I didn’t pay any unnecessary or additional fees while Hyundai followed their required protocol.His professionalism and integrity stood out, and ... Read More

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Google - Oct 7, 2026

In April, I purchased a 2021 Hyundai Palisade, and from the very beginning Jay Cunningham and his staff were warm, honest, and welcoming. They made the buying process feel comfortable and trustworthy.In September, I started experiencing an issue with my vehicle. At first, I thought it just needed a tune‑up, but it turned out to be an engine combustion problem. Throughout the entire process, Mr. Cunningham did his due diligence. He was upfront, honest, and made sure I didn’t pay any unnecessary or additional fees while Hyundai followed their required protocol.His professionalism and integrity stood out, and I truly appreciate the way he handled everything.

Had a really nice experience at southern auto at chesapeake christy,Nick ,Tom were all great team to work worth the GM also came through for me thank you J and everyone at southern auto

Prompt professional service people

BEWARE They sold me lemon truck took advantage of me because I was a woman. This vehicle has been with them more then me I purchase it in May 2026 6 days I had to take it back. They had it for two weeks They gave me a loaner car while they was working on it. They me told it was fix and ready I had it for a week in half problem return and I took it back. They had it for two months they call me August 18th it's fix and ready guess what the problem is back. Got ... Read More

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Google - Oct 6, 2026

BEWARE They sold me lemon truck took advantage of me because I was a woman. This vehicle has been with them more then me I purchase it in May 2026 6 days I had to take it back. They had it for two weeks They gave me a loaner car while they was working on it. They me told it was fix and ready I had it for a week in half problem return and I took it back. They had it for two months they call me August 18th it's fix and ready guess what the problem is back. Got the extended warranty but that don't cover the issue they knew about from the beginning. They played in my face sold a defected vehicle they knew something was wrong with i never go to them again or refer anyone to them ...Crooks in suits selling lemon thinking it was going to make lemonade...

Guy Stewart made this dealership one of my favorites!! Great Guy!! :)

They were great!

Explained what was needed for my car I like the fact that the shuttle service was prompt.

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Very good effort by sales manager Eric and sales rep Justin to try to find a Santa Cruz that met our needs. Eric went to the Parts department to see if the tonneau cover was available to upgrade the SEL model to fit our needs. When that didn't work out, he located an out-of-state SEL Activity model that could be shipped in. We couldn't accept the deal for the out-of-state vehicle because it was a 2027 which would have required financing to get the sale price. Financing wouldn't have worked out for us. But we greatly appreciated all ... Read More

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Yelp - Sep 29, 2026

Very good effort by sales manager Eric and sales rep Justin to try to find a Santa Cruz that met our needs. Eric went to the Parts department to see if the tonneau cover was available to upgrade the SEL model to fit our needs. When that didn't work out, he located an out-of-state SEL Activity model that could be shipped in. We couldn't accept the deal for the out-of-state vehicle because it was a 2027 which would have required financing to get the sale price. Financing wouldn't have worked out for us. But we greatly appreciated all the effort to try to find us a suitable vehicle.

Wonderful experience purchasing our vehicle. Tomas, Nick and Eric were very helpful and professional to work with.

OMG LET ME TELL YOU THE BEST CAR BUYING EXPERIENCE IN MY LIFE! Thank you so much Jay, Nick-Thomas, Justin, and Jimmy!

I just wanted to say thank you to Southern Hyundai of Chesapeake for all that you have done. I have experienced “old school customer service “at its best. I recently bought the vehicle of my dreams something that took a lot of time to find with the features that I wanted. I was helped by a wonderful salesman by the name of Tomas. When it came to working on the finance side of things, I had the wonderful opportunity of working with a gentleman name Nick Stallings. He was very helpful in helping me get a lower rate, which is ... Read More

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Google - Sep 24, 2026

I just wanted to say thank you to Southern Hyundai of Chesapeake for all that you have done. I have experienced “old school customer service “at its best. I recently bought the vehicle of my dreams something that took a lot of time to find with the features that I wanted. I was helped by a wonderful salesman by the name of Tomas. When it came to working on the finance side of things, I had the wonderful opportunity of working with a gentleman name Nick Stallings. He was very helpful in helping me get a lower rate, which is beneficial to anyone who’s trying to get a vehicle, while not burning a hole in your pocket. I’d also like to thank Eric Perryman the sales manager and J.Cunningham, the general manager of Southern Hyundai of Chesapeake my biggest thanks. It was one of the best experiences that I had when purchasing a vehicle. They truly went above and beyond to satisfy my vehicular needs. They are truly a team . Thank you so much guys for doing such an amazing job and going above and beyond. Sincerely yours Dana Cattenhead Fabula

I just want to say thank you southern for all that you have done. I bought the vehicle of my dreams. I was helped by a wonderful salesman name Tomas he was on point when helping me.

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Reggie Wells, Jay Cunningham and Nick Thomas were absolutely amazing! Thank you for your time, patience, understanding and explaining everything.

Worst customer service anywhere that I have dealt with. You can not get a call back even though they tell you everyday someone will call you back. I will not buy another vehicle from this dealership ever! I will not take my vehicle here for anymore service ever!

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Solved my issue. The only thing is I wish I could have waited for my car.

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jay, nick and , tumal where amazing and helped me with my car problems and situation would go there for any need for assistance and Dee manning was so open and helped wonderfully.

Jay Cunningham and his team are absolutely Phenomenal to deal with. When my wife and I pulled in the lot today Jay and Jon had the 2 vehicles we were looking at parked out front with the AC on ready to go! Jon went out of his way to accommodate us with our experience. Nick made the finance process seamless and enjoyable when they are normally miserable to go through. My wife and I couldn’t be happier with our experience here and are customers for life now!

Very nice and helpful thank you

Unprofessional and dishonest My experience at Southern Dealership Newport News was frustrating, dishonest, stressful, disappointing, and completely unacceptable

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I initially went in just to look, they were technically closed that day, but the General Manager, Jay, and my sales associate, Justin, were there and were super helpful. They let me look around w/o being pushy and then began processing my paperwork once I picked out the vehicle I wanted. I had to return the following day to meet with the financing team where Nick assisted me. Everyone I spoke to was friendly but Justin and Nick especially as they were the ones that I worked with. Justin was very patient and knowledgeable about the vehicle that I ... Read More

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Google - Sep 9, 2026

I initially went in just to look, they were technically closed that day, but the General Manager, Jay, and my sales associate, Justin, were there and were super helpful. They let me look around w/o being pushy and then began processing my paperwork once I picked out the vehicle I wanted. I had to return the following day to meet with the financing team where Nick assisted me. Everyone I spoke to was friendly but Justin and Nick especially as they were the ones that I worked with. Justin was very patient and knowledgeable about the vehicle that I was looking at and he was also very professional and friendly. Nick was also very informative about my rate, payments, and warranties, and just the overall financing process and readily answered any questions I had. I would purchase another vehicle from here just based off the exceptional customer service that I received alone.

Tom Miles was great He made the buying process wonderful

Very detailed and explains things well.

I had a question and Ms Dee answered it. I always pick my car up outside, this time my car was returned where I dropped it off. I was impressed, she is an Outstanding Customer Service Advisor. At my next service, I will see Ms Dee Manning. She was very kind and patient with me.

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Very exceptional customer service Continues improvement Nothing more to say. Congratulations you got my vote

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I am extremely disappointed with my experience at Southern Hyundai of Chesapeake yesterday. I had an appointment schedule for 11:15 AM for a simple oil change, and I arrived at 11:00 AM. When I checked in, I was asked whether I wanted to wait or get a ride home. When I asked how long the service would take I was told approximately 2 1/2 hours. When I questioned why an oil change would take that long, I was told, "we had some calls in." Unfortunately, this is not the first time I have heard this explanation. The last time I was there, ... Read More

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Google - Aug 28, 2026

I am extremely disappointed with my experience at Southern Hyundai of Chesapeake yesterday. I had an appointment schedule for 11:15 AM for a simple oil change, and I arrived at 11:00 AM. When I checked in, I was asked whether I wanted to wait or get a ride home. When I asked how long the service would take I was told approximately 2 1/2 hours. When I questioned why an oil change would take that long, I was told, "we had some calls in." Unfortunately, this is not the first time I have heard this explanation. The last time I was there, a different employee told me essentially the same thing. I decided to go home and wait. Around 3:00, I started calling the dealership for an update but couldn't get an hold of my advisor. I find it completely unacceptable that I had an appointment, arrived early, and my vehicle could potentially be sitting at the dealership for 5 hours for an oil change while I couldn't even get my advisor to answer the phone and provide an update. Customer's time is valuable. I have been a Hyundai customer, and I expect better service and communication from an authorized Hyundai dealership. I hope management reads this review and takes it seriously. Customers should not have to spend an entire day dealing with a basic service appointment or repeatedly call just to find out what is happening with their vehicle.

Shane is wonderful to deal with and is always amazing when I need Hyundai work for my fleet.

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Kindness There Kindness. They treat very well. They show you what they did to your car

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Great visit and was quick to respond to my questions. The technician was also quick to respond to my concerns. It's as if he knew what questions I would ask ahead of time.

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When my Mom bought her car at the Hundai dealership she got lifetime complimentary inspections When I took her car in to be inspected I was charged for the inspection Was told they “don’t do that any more”. I didn’t like it that they don’t honor the agreement that they made when she bought the car. Not cool…

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I did not have a great experience at this dealership as I felt very disrespected while asking the necessary questions before purchasing a vehicle. It seemed I was not being taken seriously as a young person looking to buy a car in cash. I was also deceived by the pricing on their website being thousands less than what they asked me to pay after deciding I liked the car. This was not just the usual fees/taxes, it was included things that were nonnegotiable that I wasn’t made aware of until the very end of our conversation seemingly on ... Read More

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Google - Aug 7, 2026

I did not have a great experience at this dealership as I felt very disrespected while asking the necessary questions before purchasing a vehicle. It seemed I was not being taken seriously as a young person looking to buy a car in cash. I was also deceived by the pricing on their website being thousands less than what they asked me to pay after deciding I liked the car. This was not just the usual fees/taxes, it was included things that were nonnegotiable that I wasn’t made aware of until the very end of our conversation seemingly on purpose.

Very disappointing experience. I dropped my car off Thursday morning and didn’t hear a word until Tuesday. During that time, I left four messages requesting an update, and none were returned. To make matters worse, my car was checked in with a service advisor who was on vacation for the next four days, and no one reassigned the vehicle or kept me informed. I was also charged for an hour of diagnostic time for a problem I found myself in about five minutes. Poor communication, poor customer service, and an unreasonable charge. I won’t be returning.

Takes forever for a simple oil change., might as well go to take 5 if u don’t want to wait over two hours.

Terrible service every time I go here. I’d suggest going to the Newport News location. Service department is a joke.

The team at this dealer is wonderful. They all work tomorrow and provide amazing customer service. Will recommend to all my friends and family

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6 hours for an oil change. Car dropped off at 9:45 am and picked up 6 hours later so was late for work. The staff was all nice they just had to apparently do an update of my screens and the wifi was super slow so that’s probably a majority of the time

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Very good service was helpful as far as issues with my wife that was handicap got us in and out in about an hour and we were like 45 minutes late to our appointment, but it was very nice. Got the job done thank you.

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I don’t recommend having your vehicle serviced here. The staff can be rude and avoidant if you have questions, comments, or concerns about how your money is being spent. They stick to a script instead of understanding the issue. If you don’t like what they say, they become condescending. My car’s issue is still not fixed, even after doing the recommended service…$830+ later. I’m extremely disappointed and dissatisfied.

Free tire rotation didn't happen... tire pressure was same inconsistency before and after the supposed rotation

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My experience with Hyundai has been horrible. My service issue is still not fixed and I've been receiving the runaround. The staff is avoidant if you have concerns, comments, or questions.

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Very good. ?? I'm not typing 12 Words. I'm a say it in 5 words or less

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I was very satisfied with Dee my service advisor, but when I got my brand new vehicle back, it stunk. Someone who drove my vehicle was smoking Marijuana that smells like skunk & that's not acceptable, so I'm not sure I'm coming back.

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Courteous and knowledgeable staff. Love the free drinks and snacks provided. My car serviced in timely and efficient manner.

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Efficient The employees were Friendly, efficient, knowledgeable and appreciative of my business Great to work with

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Lorianna was friendly and polite, and the check-in and check-out process went smoothly. She also coordinated my shuttle services efficiently, and was responsive to my text while my car was being serviced.

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Positive. Early on experience not positive. Since then its gotten better. You're slowly losing your perfect score!

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Still waiting on work to be done with my car that I got the promising note from February.. no one calls you back no one returns your emails.. July been waiting since February

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Total lack of time management and lack of respect for customers and their issues. Will never buy another vehicle from a Southern dealership!

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Shane is amazing to work with! He communicates and my car is always done ahead of schedule

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Took a day and half to change the oil non9 ni no n9 nio 15

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Hard to reach service on phone. Have to go thru AI which is totally unnecessary.

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He was very knowledgeable in his work, and he kept me and my family, comfortable, and laughing the entire time. He also offered us dinner while we waited at the dealership, which was very thoughtful. We’ve never experienced that type of hospitality before at a dealership. We are glad to be a part of the Hyundai Family. He did not cut any corners and took us through the entire process and kept us updated the entire time. I would definitely recommend his services to family and friends! .

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Simple appointment for oil change. Representative was courteous and professional. Work done in timely fashion. Checkout process was quick

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They were very helpful and got me the car I wanted. Everyone we dealt with were professional and good people.

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They were very professional and on time. I didn't have to wait very long maintenance either. Dee is very friendly and down to earth and has been every time I've had to stop in.

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Shane was really helpful, respectful, & knowledgeable! The waiting area was very nice and clean.

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Very clean, professional and friendly staff, spacious waiting area with refreshments and snack as a courtesy while waiting on repairs

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Polite, friendly greeting, answered any questions I had, helped with setting up another appointment. Excellent

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Recalls fix and also asked about other problems on car.. the ladies that work up front in service were great

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I visited Hyundai Chesapeake on Western Branch Boulevard and worked with Christy, and I can’t say enough good things about her. She was kind, patient, professional, and truly tried to help me. She listened to my situation without judgment, and I appreciate all of her efforts. Unfortunately, my experience changed when I met with the finance manager. I was completely transparent about my discharged Chapter 7 bankruptcy and understood that the deal I wanted might not be possible. The first deal presented to me resulted in a payment that was higher than I was comfortable with, so I declined because ... Read More

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Google - Jun 19, 2026

I visited Hyundai Chesapeake on Western Branch Boulevard and worked with Christy, and I can’t say enough good things about her. She was kind, patient, professional, and truly tried to help me. She listened to my situation without judgment, and I appreciate all of her efforts. Unfortunately, my experience changed when I met with the finance manager. I was completely transparent about my discharged Chapter 7 bankruptcy and understood that the deal I wanted might not be possible. The first deal presented to me resulted in a payment that was higher than I was comfortable with, so I declined because I’m trying to make responsible financial decisions and set myself up for long-term success, not repeat the mistakes that led me to bankruptcy. Another vehicle was presented, but I simply didn’t like it. Instead of accepting that, I was told that if he were in my position, he would buy it anyway, even if he didn’t really like it. I respectfully disagreed. I’m not going to spend thousands of dollars on a vehicle I don’t want simply because it’s available. During the conversation, I was also told that I don’t have many options now and likely won’t have many options in the future because my credit is so challenged. When I explained that my credit has already improved into the mid-600s and will continue to improve as I rebuild, I was told that while it may improve, it still “wouldn’t be better.” That left me feeling as though I should simply accept that my financial future would always be limited. I also mentioned that my bankruptcy will eventually fall off my credit report, and I felt like I was corrected in a way that came across as condescending. I’ve worked in the financial industry since 2019, including banking and credit-related roles, and I took the time to educate myself on bankruptcy before filing. I don’t claim to know everything, but I do expect my knowledge and progress to be respected. Experience is valuable, but it doesn’t mean another person’s knowledge or research should be dismissed. I currently work two jobs and have the income to comfortably afford the vehicle I want. My goal is simply to continue rebuilding my credit and make smart financial decisions. I left feeling discouraged, not because I was told “no,” but because I felt like I was being told my future would always be limited despite the progress I’ve already made. Bankruptcy is a setback, not a life sentence. Christy was exceptional, and I truly appreciate her. She earned five stars. Unfortunately, because of my experience in the finance office, I won’t be returning to this dealership.

Grace is kind. Overall experience has not been as good as checkered flag Hyundai world

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My overall with the rental car was excellent. Ms. Darlene was very polite, professional. She handled the rental car aspect very professionally even under adverse conditions from other department. She made my first experience with her department very good.

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Starting from making appt to arriving on day of appointment was easy and very professional. That is one reason I switched dealerships and came to this one.

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The general manager was amazing and so was my salesman Mark McCarty! Definitely recommend them!

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I enjoyed my time helping shop and purchase a new car for my brother's graduation gift. Mark McCarty and Thomas worked with us to get us in and out as quick as possible.

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Tiszon, Eric, and Nick in finance contributed to a great customer experience. All of them have great personalities, were very helpful, and were knowledgeable about the products and services they provide. I can't wait to share my excitement with them when I get my first service/check-up on my vehicle!

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To start the day I had an appointment at 3 o'clock to have my oil changed and removed. I do not leave till after 5:30 when I asked about it, she said anybody who choses to wait should expect at least a two hour wait. I got ready to leave her only words were this is this is what you owe and I want her to go over what the tech found. I would know what if I need to have anything done she chose not to do that said you owe me $104 And then when I asked where my car ... Read More

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DealerRater - Jun 15, 2026

To start the day I had an appointment at 3 o'clock to have my oil changed and removed. I do not leave till after 5:30 when I asked about it, she said anybody who choses to wait should expect at least a two hour wait. I got ready to leave her only words were this is this is what you owe and I want her to go over what the tech found. I would know what if I need to have anything done she chose not to do that said you owe me $104 And then when I asked where my car was, she disgusting. It was outside in line. I than asked her how to solve a problem I had with Hyundai and she was arrogant with a no correction answer. I have been in many dealership because I worked retired from GM and I have never seen a customer treated the the way I have and that includes over 120 franchises

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Justin was amazing.... my salesperson .along with everyone. Thanks Justin Everyone was amazing.. Justin as my salesperson was very helpful and knowledgeable of everything

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Was not notified that my vehicle was ready from repairs.I left her a text and eventually had to get a ride to pick my car up right before closing time.I left the car 8:15am for a software update and picked it up at 5:50pm without anyone from the service Department notifying me.I called and the remote agent could not reach anyone at Southern either.Fortunately,I live close by.I have never had a service experience like that with any vehicle I have ever owned!

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I inquired about 2019 Subaru Legacy through CarFax on 05/26. I received an email from a "Manager" there, assuming a internet sales manager, confirming the price of the car WITH dealer fees, which was $15209, and that a sales person will be in touch with me. On May 28th, I noticed the listing / price was removed and reuploaded with a $3000 increase. On May 29 I receive an email from a sales person and I ask him for a bill of sale / breakdown of the OTD numbers. The Sales person and I emailed back and forth until June 1 about me getting a breakdown ... Read More

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Google - Jun 11, 2026

I inquired about 2019 Subaru Legacy through CarFax on 05/26. I received an email from a "Manager" there, assuming a internet sales manager, confirming the price of the car WITH dealer fees, which was $15209, and that a sales person will be in touch with me. On May 28th, I noticed the listing / price was removed and reuploaded with a $3000 increase. On May 29 I receive an email from a sales person and I ask him for a bill of sale / breakdown of the OTD numbers. The Sales person and I emailed back and forth until June 1 about me getting a breakdown of the deal to see the pricing. On June 2nd I received an email from the Sales Manager with a PDF document that shows the price of the car being $17,200 + $899 dealer fee. I was told by the Sales Manager that "The prices of these cars go up and down. Lets talk about it. Give me a call or stop by today". So between my initial inquiry of the car (and confirmation of the original listed price) on May 26, to May 28, they remove & reupload the listing and increased their price by almost $3000. That's shady business and against the new FTC laws, not to mention it took 7 days for me to even receive a breakdown / offer letter and 3-4 different people emailing me. I have not heard from the Sales Manager since that day after I told him that's not good business and that's against the new FTC laws, I'm still considering reporting them with all the documentation I have. If the Sales Manager or GM would've reached out to me to make it right, I probably would've purchased the car.

I brought my vehicle in for a safety recall but also added an oil change a nd a tire rotation. My vehicle was there all day, but I was told in advance when it would be ready and it was. I am pleased with the service that I got and satisfiedwith my interaction with the service specialist. However, I could not get a confirmation by phone when I called to see if the vehicle was ready for pickup. Overall, despite some minor glitches, I am very satisfied with the service that I received and the service specialist was always polite ... Read More

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DealerRater - Jun 11, 2026

I brought my vehicle in for a safety recall but also added an oil change a nd a tire rotation. My vehicle was there all day, but I was told in advance when it would be ready and it was. I am pleased with the service that I got and satisfiedwith my interaction with the service specialist. However, I could not get a confirmation by phone when I called to see if the vehicle was ready for pickup. Overall, despite some minor glitches, I am very satisfied with the service that I received and the service specialist was always polite and professional.

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Great service. The dealership can schedule me in for saturdays. I don't have to miss work to get my car serviced.

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The service personnel are great. My major complaint is that even though you make an appointment you still have to wait. I went in for a very short recall fix and was there for almost two hours. So appointment does not good.

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The service assistant greeted me ,answered my concerns politely and made me feel welcomed. The service was done in a fair time. I had expected the vehicle to would have been cleaned after the service but it was not.

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I do not recommend this place for having your vehicle serviced. The 5 star customer service abruptly stops as soon as you pay them. The service manager “Joe” is very disrespectful. Do not be surprised if your car leaves their shop with more issues than what you left it to them with. You’ve been warned.

I waited to complete my review with the goal of having my situation rectified or at least receiving a response to my last email. Neither has happened. My service was completed on 21May26 and it is now 9Jun26. On all other occasions, I received wonderful customer service and quality work (thank you Grace A.!). I have a 2018 Elantra with ALOT of miles, and because of that, I gladly take my vehicle to Southern Hyundai to be serviced. Until recently. I had a combustion chamber cleaning done that was recommended in a previous service during which I had an oil change. ... Read More

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Google - Jun 9, 2026

I waited to complete my review with the goal of having my situation rectified or at least receiving a response to my last email. Neither has happened. My service was completed on 21May26 and it is now 9Jun26. On all other occasions, I received wonderful customer service and quality work (thank you Grace A.!). I have a 2018 Elantra with ALOT of miles, and because of that, I gladly take my vehicle to Southern Hyundai to be serviced. Until recently. I had a combustion chamber cleaning done that was recommended in a previous service during which I had an oil change. After leaving my vehicle, I received a call from Lorianna, at the service desk, stating that the service department recommended I have the spark plugs replaced; I agreed to the changing. Within 24 hours of me picking my vehicle up, it began misfiring. I called the service desk after parking it and informed Lorianna of my vehicle's status. She stated she spoke with the service department and they wanted to know was the engine light on? I informed her yes, and that the vehicle was inoperable. We discussed where I could take my vehicle to get serviced and she stated that Southern Hyundai would reimburse any service cost that was a result of the service I received at Southern Hyundai, as well as the tow cost. I had my vehicle towed to a local independent shop (I was out of town), and after looking at my vehicle he informed me that my spark plugs have not been changed and the misfire possibly resulted from the chemical(s) used to do the combustion chamber cleaning. He showed me the parts and gladly gave them to me. End result, I paid for spark plugs and a coil ($514.92). I contacted Lorianna who referred me to Joe Wachner, the service manager. I provided a detailed description via email, as well as photos of the parts, invoice, and my receipt (totaling $514.92). All of the support and five-star service stopped. Joe either responded with one or two-sentence emails or not at all. At one point I was told that I did not have the spark plugs changed and another "Smith" had the service of which I had to say I have a paid invoice; the comment was then corrected. I was told that there was a video of my spark plugs being changed; of which I asked for a copy, my ask was not acknowledged and it was never mentioned again. I was told that I would only receive reimbursement for the spark plugs and miscellaneous shop supplies (the Lyft that they said they cover); of which I asked for a document itemizing the labor and parts; Joe stated that his email communication was his invoice and he would not provide an invoice. I asked again for an invoice on Southern Hyundai letterhead, as they provided for all other services I have received, detailing parts cost and labor cost; of which he stated that the labor was included in the amount he highlighted on my original invoice and sent me a photo of. The cost of the spark plugs was $140, and the cost of the miscellaneous (the Lyft that they said they would pay for) was $24.62. This is what he highlighted and stated this was labor and parts. My invoice, that included these items totaled $1155.16. The labor (listed on the same invoice that he highlighted) cost was $905.02 and the parts (listed on the invoice that he highlighted) cost was $211.36. I asked for an itemized reimbursement receipt and when can I expect a reimbursement? I have not received a response. I am disappointed and amazed at the response of the service manager. Finding and keeping a good and honest mechanic is already difficult, but having issues like this from a dealership is disappointing. I was to take my vehicle back for a follow-up at 1000 miles; how can I possibly trust Southern Hyundai after this? I initially thought this was an honest mistake and I would be reimbursed for the cost to render my vehicle operable again; especially after speaking with Lorianna at the start. The spark plugs did not get changed and the misfire (which they did not seemed surprised at) was caused by the cleaning.

Underwhelming. Below expectations of what I have heard from friends about Hyundai dealership Below expectations

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I had my inspection done there. It was fast. Everyone was really helpful and nice

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Grace was wonderful to work with. She communicated everything we needed to know and answered all of our questions. She was very pleasant and helpful.

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Forced to rent a car because the representative never reached out to me as promised for a loaner, ignored my text messages for 2 days, then claimed she attempted to call over the weekend. Unless it was from a strange number, I never received any calls. If it was from a strange number, no voicemail was left.

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Grace kept me informed throughout the day regarding the status of my service Grace was responsive and attentive

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Slow service. Waiting for oil change vehicle was done for .5 hour and no one notified me. Second time this has happened. Never happened when they were Hall.

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