Customer Testimonials

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DealerRater Oct 4, 2024

I love this dealership because the representatives are always very patient with me and Marcus was especially patient, courteous and overall very professional.

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Google Oct 3, 2024

Marcus, Chris T, Ellie and John B were very, very professional and courteous. I know I’m a difficult customer but they were extremely patient and thorough even though it was late and everyone was ready to go home. They are keepers for sure. I appreciate good customer service.

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Google Oct 2, 2024

I came here out of impulse and long story short Marcus S. Chris T. , and John B made my life easy. Everything went smoothly and for that I am more than grateful to leave here with a new car!

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Google Oct 2, 2024

Southern Hyundai were so helpful for my trade-in vehicle and putting me in a new one! Huge shout out to Marcus, Chris T., and John B. Appreciate everything you did to help us out today!

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Google Oct 1, 2024

Lizzy, Chris, and John B Ellie went out of there way to assist me with every thing I needed to get the car of my desire. They treated me like a Chief when I'm only a Technical Sargent I can't say thanks enough.

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DealerRater Sep 29, 2024

Enjoy this dealership but I was waiting in the waiting area from 7:30 am til 10 when I asked if car inspection completed and they thought it was a drop off so that was disappointing Everything else was great

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Google Sep 29, 2024

Robbie B in sales was awesome very personable 5 star service Also in financing Chris T and John B made them deals

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Google Sep 29, 2024

Great service Justin helped us pick, Chris t helped him get a good price, and John helped us get a great deal on a warranty

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Google Sep 27, 2024

Great service listen to what I asked for and received what I wanted Marcus. Justin helped with process loved the outcome

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DealerRater Sep 27, 2024

Great service listen to what I asked for and received what I wanted Marcus. Justin helped with process loved the outcome

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DealerRater Sep 27, 2024

I had a great experience at Hyundai Chesapeake - Western Branch with Marcus Burruss! He showed me the car I selected for a test drive and was knowledgeable on its features and workings. Negotiating after was free of stress. I didn't feel pressured at all during the process. I recommend the dealership and its staff!

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DealerRater Sep 26, 2024

The dealership is very professional very good customer service no problems everyone is very knowledgeable of your service

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DealerRater Sep 24, 2024

Marcus was super helpful and personable. He was patient when having to pull up a few different car options while I was being indecisive. Overall he was great!

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DealerRater Sep 23, 2024

Floyd was courteous and professional. He took care of my schedule service inspection and oil change.

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Google Sep 22, 2024

We had an excellent experience working with Marcus , Chris T., John B.! And Helen! They were all very professional, kind, and knowledgeable, without any pressure, we were able to make the best decision. Thanks!!

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Google Sep 22, 2024

Marcus , John B and Chris T were all very helpful and knowledgeable. Thank you all very much.

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DealerRater Sep 22, 2024

This dealership did a good job showing me about the correct tires I needed for my car. They put them on and aligned the wheels. They did this in a timely manner. I am pleased with this dealership.

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Google Sep 21, 2024

Ashley, Christ T and John B. Were all very professional and pleasant. They answered every question I had and even if they were unsure they MADE SURE!!!! I got the answer. Very pleasant experience!!!

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DealerRater Sep 20, 2024

I was very impressed with Marcus Buress. He proved to be knowledgeable and was also courteous and very helpful. It was because of him that I was able to find a vehicle that suited my needs.

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DealerRater Sep 20, 2024

Service Dept is very good. Always takes care of the car and nice to deal with.

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DealerRater Sep 18, 2024

I finally found a local Hyndai service department that doesn't put those hard magnet towers on top of my brand new car. The service rep and mechanics took great care to do great work and keep me car clean and scratch-free!

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DealerRater Sep 17, 2024

Very nice dealership but seems to be short staffed, long waiting times and telephone system not to customer friendly. It took multiple times to get someone in the service department but if you select sales they were always willing to go to service department to get a representative on the phone or to take a message.

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DealerRater Sep 17, 2024

Excellent work. I do not have fifteen (15) words to put in this survey. Thanks

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Google Sep 16, 2024

From start to finish Amanda, Ashley, Chris T, and John B made the process seamless. We are an active duty family so money is not in large supply and something like getting a new vehicle is not taken lightly. Thank you all for your assistance in getting us in this vehicle and working hard to find the exterior color we wanted.

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DealerRater Sep 16, 2024

I can always count on you to do a great job. Thank you. I look forward to my next scheduled appointment.

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DealerRater Sep 15, 2024

Fast, efficient, courteous service. Appointments are easy to make and I appreciate the reminders. I have been having my car serviced there since I bought it.

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DealerRater Sep 13, 2024

Has been great to work with and I have no issues or concerns. Marcus has been excellent

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Google Sep 13, 2024

Chris, John and Justin were great. Very smooth transaction and great personalities. I will definitely recommend Southern Hyundai Chesapeake to anyone.

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Google Sep 13, 2024

Justin, John B., and Chris T. helped make buying a new car a pleasant experience. Thanks also to Richard for helping to find my car!

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DealerRater Sep 13, 2024

Great service and clean environment. I appreciate the complementary snacks and tv while waiting for service to be completed.

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DealerRater Sep 13, 2024

Professional and Prompt service; prices competitive; clean and modern facilities to lounge in while waiting for services to be completed

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DealerRater Sep 13, 2024

My wait time was very reasonable for my appointment and I am always treated well when I visit this dealership.

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DealerRater Sep 12, 2024

They dealership is always nice and clean, the sales/service reps are knowledgeable, friendly and always make you feel welcomed

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DealerRater Sep 12, 2024

Come check them out and be sure to ask for Marcus he has been such a good help to me!

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DealerRater Sep 12, 2024

Friendly respectful fast that is all anyone needs when you are looking for sevice for your car.

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Google Sep 11, 2024

Jimmy S., John B, Chris T and Marcus were so helpful throughout my car buying process as a first time buyer!

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DealerRater Sep 11, 2024

Team got me in and out quickly. Excellent service with respect to car! Always the case when I bring my car to you!

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DealerRater Sep 10, 2024

Quick, easy and painless. They were easy to deal with and understand our needs. Happy to recommend in the future.

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DealerRater Sep 8, 2024

The entire staff was very professional and took the time to make sure I understood the entire process of my vehicle being repaired. They went above and beyond to ensure that I left a satisfied customer. This is why I will travel 50 miles, passing by 4 other Hyunda dealerships, to have my car serviced by this group.

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Google Sep 8, 2024

Came in to find out about buying out my lease or getting a new one and let me tell you Steve, John B and Chris T were beyond amazing! I was walking in nervous as ever as a New Yorker bc I did NOT want to give up my plates BUT the way these guys took care of me I can now say I have made the switch! Not only were they honest and upfront but I respect the fact they respected my time! I didn’t have to dance around or worry about being “hot” I can honestly say ...

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DealerRater Sep 8, 2024

Went to dealership for a recall For my 2012 Elantra. Pleased with service & kind, efficient staff.

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DealerRater Sep 8, 2024

Marcus was fantastic! The test drive was great and the whole process of purchase and trade in was smooth.

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Google Sep 8, 2024

Marcus was fantastic to work with! The test drive was great, and the whole process of purchase and trade in was very smooth.

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Google Sep 6, 2024

A wonderful experience through and through. Ashley M. , John B , & Chris T were amazing to work with. They got me exactly what i wanted & then some ! So happy to have done business with Southern Hyundai and will recommend them to anyone in need of a car !

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Google Sep 4, 2024

Steve (salesman) was a delight to work with. I am very happy with my experience. John B and Chris T was also very great to work with. I would definitely recommend working with all of them

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Google Sep 2, 2024

Great experience from start to finish. Can't wait to drive home. Thank Marcus and the team!

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Google Sep 2, 2024

Had wonderful experience purchasing our new vehicle. Marcus Burrus was extremely helpful to make this an easy choice to make. The entire team were outstanding

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DealerRater Sep 2, 2024

My engine in the sonata had locked up randomly. Sam made sure I was able to get a replacement from Hyundai its self. I’m beyond thankful

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Google Sep 1, 2024

Great, knowledgeable staff, excellent and patient service to get my new lease. Thanks Ashley, John B and Chris T.

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Google Sep 1, 2024

Appreciate the support and time that Steve, John B, and Chris T provided.

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Google Sep 1, 2024

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Google Sep 1, 2024

Marcus John B and Chris B were awesome they helped me get my 2019 Honda Acoord with no problems every thing went great!

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DealerRater Sep 1, 2024

The personnel at this dealership is outstanding and very professional. I give this five stars.

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DealerRater Aug 31, 2024

Professional personal looking out for my cars best interest. Nice waiting area abd very clean

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Google Aug 30, 2024

Sales service was great John was great and helped me get in and out in a breeze. Mark was helpful and so was Chris t thank you!

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DealerRater Aug 30, 2024

If they say that an item was checked they should make sure it was done

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DealerRater Aug 30, 2024

Exceptional service, friendly staff, and made the process of buying a car very smooth and painless.

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DealerRater Aug 29, 2024

I had set up an appointment to get the oil change but my wife she said she needed a astate inspection so I asked service department if I could change it to a state inspection, and they had no problem changing it. Thats what i call looking out for the customer. Great job.

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Google Aug 28, 2024

We had a great experience with Lizzy Y. She listened to our needs and helped us find the car that fit our budget and our requirements. She even came in on our day off to help us finish the deal. Chris T. and John B. worked with us to make sure we got the best possible price within our budget. Chris T. also made sure we got the maximum value on additional coverage.

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DealerRater Aug 28, 2024

I receive all my car maintenance at this dealership. I'm satisfied with the service I receive.

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DealerRater Aug 28, 2024

This is about my third time coming for a service and Everything was great . Thanks

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DealerRater Aug 25, 2024

Very clean and staff is very kind and professional. Very easy to work with for appts.

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DealerRater Aug 25, 2024

Very Professional and had Excellent Service Management! Will recommend 👌 to me co-workers if needed.

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DealerRater Aug 24, 2024

HELLO! VERY PLEASED WITH THE PROFESSIONAL AND EXPEDITIOUS JOB THAT WAS COMPLETED ON YESTERDAY. SATISFIED. . 🥰👍

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DealerRater Aug 24, 2024

Perform quality work. Clean emaculate dealership and shop area. Glad location is the closest to where I live. .

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Google Aug 23, 2024

We just got a new Ioniq 5 and it's the best! Thank a ton to Lizzy, John B, and Chris T for the great deal! Hit them up for your electric car needs

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Google Aug 23, 2024

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DealerRater Aug 23, 2024

Fast & good service. Received my car back when promised. Appreciate the coffee while waiting there

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Google Aug 22, 2024

Great customer service! Highly recommend Marcus Burruss for all your car needs!

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Google Aug 22, 2024

After looking for a car for quite sometime and no other dealership could give me a good deal. I finally came across a good deal. After inquiring about the car, Marcus gave me a called to talk about the car. After discussing things, we were able to finally make a deal on the car! Something I thought wouldn’t happen but Marcus and his team really stepped up. I couldn’t think him and his team enough! For anyone looking to buy a car, make sure you make this your first stop!! Thanks again Marcus!

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DealerRater Aug 20, 2024

Was temperate and had comfortable chairs but why am I getting asked to do this survey again

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Google Aug 20, 2024

Steve, John B. and Chris T. were awesome. Great buying experience.

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Google Aug 20, 2024

Awesome buy. Fun and professional. Steve, John B and Chris T. We're terrific!

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DealerRater Aug 19, 2024

The appointment was right on time, the service was great and Sam is always pleasant.

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DealerRater Aug 19, 2024

We enjoy working with Sam. He always takes care of us and is the best in the business. Appreciate his honesty.

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DealerRater Aug 18, 2024

Only got a damaged tire replaced, counter lady in service was polite and professional . Didn't meet any Brandon

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DealerRater Aug 17, 2024

They are very professional and keep you up to date on the work being done.

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Google Aug 17, 2024

(Translated by Google) Grateful to the staff for their kind attention and above all with a lot of professionalism… Marcus, Chris and John B (Original) Agradecida con el personal por su amable atención y sobre todo con mucho profesionalismo… Marcus, Chris y John B

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DealerRater Aug 17, 2024

Top notch work employee friendly and genuine. Even down to drivers that gives u ride home

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DealerRater Aug 15, 2024

Great job awesome service would come back again soon.friendly people.fastand dependable.car runs good

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DealerRater Aug 15, 2024

This was my first time at the dealership and everyone was nice and very helpful!

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DealerRater Aug 15, 2024

No complaints. Service was excellent. Customer service was wonderful. Easy to make appointment online especially since I am hard of hearing on the phone. Work was completed in a timely manner and the wait room was great! Looking forward for my next service with Southern Hyundai of Chesapeake!

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DealerRater Aug 15, 2024

My service writer Sam is best I’ve ever dealt with he is on spot every time I need service and goes beyond to help me

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Google Aug 14, 2024

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Google Aug 13, 2024

Mark, Chris T, and John B were very informative and made the car-buying process so easy! I would recommend this dealership to anyone looking for a new or used car!

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DealerRater Aug 12, 2024

Didn’t have an interaction with a Floyd Pilley but great service and communication by Angela

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DealerRater Aug 12, 2024

Quick friendly service. Easy appointment setting. Very accommodating and helpful, will definitely return for additional services.

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DealerRater Aug 11, 2024

CLEAN Establishment ... Everyone polite and attentive .....Everyone always smiling..... just a pleasure to be there

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Google Aug 11, 2024

Thanks to Robbie, Chris and John B for the easy process to get our new car. Highly highly recommended. Makes me feel like I want to go back and buy another car. Thanks team.

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DealerRater Aug 10, 2024

Service was pleasant & fast! Waiting area is also a nice feature with snacks, water & coffee!

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DealerRater Aug 10, 2024

Customer Service was excellent. Mr Sam Pedroza met me as soon as i parked my car. He explained to me very clearly what needs to be done & service department did an outsanding job in fixing the recall issues. Most highly recommended.

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Google Aug 10, 2024

Exactly where you want to go to buy a Pre Owned car! Our experience with Robbie. Chris T and John B was stellar. Easy and no pressure. The way they found us what exactly what we were looking for. Great car buying experience!

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Google Aug 10, 2024

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DealerRater Aug 10, 2024

I am a huge Hyundai fan! I have bought multiple Hyundais from Hall Hyundai, now Southern Hyundai. The service department has always been accommodating!

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DealerRater Aug 9, 2024

Very friendly and helpful with my issues that I had. Love coming to this dealership. They are always slung to help

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DealerRater Aug 8, 2024

Great experience easily explained process and knowledgeable associates. Kevin was amazing! I enjoyed working with him and he really took care of me and went out of his way to ensure I had a great experience.

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Google Aug 8, 2024

Great Experience at Southern Hyundai! Thank you so much to Ayana, John, and Chris T!

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Google Aug 8, 2024

Thank you Robbie, Chris T. and John B

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Google Aug 8, 2024

Steve, Chris & John B were awesome guys!! Very professional, hard working, & proficient!! If you’re looking for a vehicle, work with these guys…Outstanding service!!

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DealerRater Aug 7, 2024

They were great. I was worried that they would take too long or upsell me as I was unfamiliar with the dealership . They were professional, efficient, and respectful of my time. Would definitely come again.

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