Customer Testimonials
John is beyond good. Thank you John for constantly taking great care of us. Every time we needed something you have always been there. Thank You!
Great experience with their service department!
Marcus, is the ABSOLUTE BEST!! Come and check him out and you wont be disappointed
This was the best experiance we have ever had trying to purchase a new car the sales team were very friendly and professional
Great service, friendly and helpful staff. We always bring our car to this dealer because of this.
I cant express how grateful I am for the above and beyond experience that this team, especially Renee and the young mechanic (Im sorry I dont have his name!) who helped me gave a first time customer in a very difficult time. After a run around from where I bought my car and in a major need to return home to my Grandmother to see her one last time, I was told Hyundai had to fix it as it was under manufacturer warranty. Renee was amazing in helping to figure everything out and being so understanding and empathetic! He went ... Read More DealerRater - Jun 14, 2025
I have been coming to this dealership for years. The service is always excellent and the representatives are friendly.
I don’t like the waiting time, I was at Southern for my appointment on time and I was there practically four hours and all they did was a diagnostic test. Katelin was good except upon billing I was told $1200 and I had to pay a part they didn’t have final bill was $917.67 the part is just a back door latch, I wanted to pay for the actual service that was done, also the LKA and high beam assist signs were showing on my dashboard and it still is the same so after 4 hours nothing was practically done.
The entire staff at the Southern Hyundai dealership was wonderful from my salesman to the finance department!
Service department has always been on time, and gotten me in and out quickly and courteously
John went above and beyond for us with our second cat purchase . Very please with their service
Absolutely great and efficient. Turned it in early and got it picked up before I had to go to work. Thank you!!
They were patient with me and worked with my budget , very nice . I will recommend this place to anyone .
Everyone was very helpful and nice when I went in and I did enjoy the experience. Christy went above and beyond helping me to get everything squared away so I could take my new Vehicle home!
Specialists were professional, friendly and helpful. Jury still out on if the one issue is fixed.
Always a great experience with professional and friendly technicians who answer any questions that I may ask.
Was please with the serviced received. Was greeted at my car and given all details of the work to be completed.
Sean was very professional and personalble. I had a great experience getting my car serviced. Sean super friendly, easy to talk to, and kept me in the loop the whole time. He made the whole process smooth and stress-free, which I really appreciated. Definitely felt like my car was in good hands. Big thanks!
Service was fast and everyone was friendly. Waiting area has coffee, snacks etc and facility is very clean
Marcus was incredibly knowledgeable about our Honda! Nick and staff are super friendly. John is the MAN!!!! Y’all made our experience fantastic today!
Christian Grayer at Southern Hyundai Chesapeake was super helpful and knowledgeable in helping us decide which model was the best for us.
Since Southern Hyundai brought in this new group of sales people and representatives, my experience has changed from 0 to 100. I am glad to come to have my car service at Southern Hyundai.
Had the engine go bad on a Santa Fe. The maintenance department addressed the problem quickly, kept me informed of the progress and got me back on the road as quickly as possible. 👍
Christy, John and Jimmy were great. Highly recommend Southern Hyundai to purchase a car!
On 5/24/2025 we were shopping for a 2025 Hyundai Sonata. I was contacted by Amanda to come to Southern Hyundai in Chesapeake. Upon arrival I advised the salesman Steve and Sales manager Nick about a previous bad experience I had with their sister store in Newport News and that I already had offer from another Hyundai dealership and they would need to give me a great deal before I would buy a car from a Southern dealership. They accomplished their mission big time. They beat our current offer on an identical car by over $4,000.00 and financing at an interest rate 1% lower than ... Read More Google - May 26, 2025
The service was excellent. They was very polite and I would recommend a friend to go.
Sean, the service advisor, was great. He was very accommodating, communicative, and friendly.
Communication helped understand situation
Nick S. John B. And Ashley M. Were super helpful and extremely knowledgeable ! The kindest people really do work here.
Justin & Robby helped us and knew what we wanted. They sold us our 2025 Hyundai Elantra. Nick Stallings was awesome with financing. We were in and out. Another great experience with this dealership. We will always recommend Southern Hyundai.
They earn the 5-stars rating in listening, being patient and providing me with superb service. You need them.
The staff was knowledgeable and helpful Joseph and Rene did a good job in acknowledging what had to be done just the waiting time was somewhat long.
Aden was a great help in showing different trims and picking out specifics in what I wanted for a car and was very knowledgeable in the specifications of the cars I was looking at. Nick was helpful in getting things squared away and answering any questions. John was a great help with finishing up all the paperwork and did a great job in explaining what to expect.
Excellent customer service and easy purchasing process. The sales associates Justin and Robert were knowledgeable, friendly and efficient. Nick and John were great to work with. 5/5, highly recommend
Excellent service by Justin, Robert, Nick & John - sold me a 2025 Hyundai Elantra
I had to call the dealership 4 times to finally get my service issue resolved. The phone system is terrible. I was trying to call the Chesapeake Dealership and got transferred to a call center. No one could tell me who the service manager was. Finally Joe called me back. I do not recommend their service department.
Awesome experience. This is my second purchase here. I personally asked for Justin, he sold me the first car a few years ago. I remembered working with John on my first purchase also. Nick was very helpfuf also.
The service representative Caitlin was very professional and friendly. Overall I was very satisfied.
Robert, Nick, Nick, and John were very helpful with purchasing our Palisade. They even provided a loaner car so that we could get back and forth from the our bank.
Robert, Nick, and John went above and beyond to make our car buying experience as smooth as possible! Very helpful and knowledgeable about everything.
Aden, Nick and John did were wonderful to work with. I'm excited about my new car.
Ashley , nick, John.
Everyone was pleasant and professional. My service was done in a timely manner eve with additional software updates done.
The Service Department did everything that I asked them to do !It didn't take them long to complete my service for my vehicle!
MY EXPERIENCE WAS VERY GOOD AND I'M PROUD TO BE CUSTOMER AT SOUTHERN HYUNDAI CHESAPEAKE CAR SERVICES
Robert was wonderful, everyone was patient, Nick and John took care of everything I needed and all my special requests, would totally recommend.
I've been coming to this dealership when it was Hall Hyundai(2006) I brought my first car, 2006 AZERA LIMITED. Since then I have purchased four more vehicles. My mother-in-law purchased her Azera 2008. My aunt purchased her 2014 Azera. I've also sent at least 10-15 other people to the dealership to purchase vehicles. You see I should be in your Hall of Fame at this dealership. Everyone knows me. Have a blessed day. CPT(r) E Webster US Army Retired SF
I like the dealership, I wish Southern would've grandfathered us with the free oil changes for life. I have been a Hall Hyundai customer since 2006. I own three Hyundai vehicles. I purchased all of them from Hall Hyundai. I brought the first AZERA that Hyundai made from Hall back in 2006, just before my third deployment to IRAQ. CPT(r) E Webster
Marcus, John and Nick were the best!!! Their customer service was amazing and the time they put in with me was incredible. I recommend them guys to anyone who is in the market for a new car.
Eli is the kind of car salesman you want! No pressure, courteous, respectful, attentive, and polite! Nick made haggling unnecessary! Looked for any discounts he could apply and showed me the numbers with transparency. John, not the pushy finance guy you’d expect wanting to add on EVERYTHING, but managing expectations and keeping the price where we negotiated!
Great customer service, very clean dealership. Very happy with how we've been treated. Been a pleasure working with this team.
Ever since the staff changed in the service department, my experience has been outstanding! Sean typically helps me, and he’s always pleasant, knowledgeable, and makes the entire service process seamless.
Great customer service!
I needed an oil change for my 2023 Sante Fe and had scheduled an appointment with a the actual dealership I purchased from, but the bluelink indicated immediate service, so I call Southern and the offered same day service. All was done, besides the air cabin filter changed out.
Good service well please on time explain the details. What was going on with the car and follow up what I need to do
Southern did a good job. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well.
Great experience with the staff at Hyuandai. Big thanks to Steve, Nick, and John for all of the help. Would definitely recommend
Checking vehicle in for service was quick. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive.
Went in to look at some new cars and a salesman by the name of Ray Pusey was over and beyond, his knowledge on the vehicles and his overwhelming spirit just made for an amazing experience. All in all I walked out of there a very happy customer and will be for some time. Thank you Ray truly appreciated your service.
Justin, Nick and John, tremendous team of professionals, simple, fast and fun purchase building trust easily!
The group I dealt with were very professional and knowledgeable. Justin Champ, Nick Wilson & Thomas Stallings. Purchased around 4/19/2025 and a good trade in deal. Highly recommend Southern Hyundai Chesapeake, Va.
Good customer service, but at times reps forgot about inquiries about our vehicles. People with appointments seemed to have extended wait times.
The manager really went above and beyond to resolve my issue with the neglect on the part of an employee.
Excellent
***** If searching for a new car, get the A-Team at Southern Hyundai. Robert (Robbie) Bracken, ...my Salesman, John (JB) Bennett, my Finance Manager, and Jimmy my New Car Sales Manager made it be like Christmas in April. I purchased a 2025 Santa Cruz SEL Fwd Activity today and this team made my experience very easy. They listened to what vehicle I was looking for and provided it without question...Kudos Robbie, and JB saved me hundreds dollars putting together my finance packet, that Jimmy approved. Thoroughly satisfied with the service I received from the A-Team at Southern Hyundai of Chesapeake today. ... Read More Google - Apr 29, 2025
Very pleasant experience and professional Sales an Finance Team. I have read other reviews and agree with the service and professionalism I rec’d from Justin, Nick and Thomas. Justin is very knowledgeable about the vehicles he showed me and that goes along way in decision making. Nick was excellent in my trade-in right up front and not a lot to haggle about. Very pleased!
Keyshawn was an amazing partner in educating me on all things Hyundai. He is very thorough and patient and truly talented and an asset to the Hyundai organization. Both John and Nick are also assets to the Hyundai organization. I am very pleased with the service provided thus far and I look forward to doing business in the future with them.
They were great. We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up with them super easy and everyone was super nice.
This place has really great associates working for them, especially Christy, John, Nick and Amanda. They will guide you in every aspect of car buying/leasing experience. I liked the part where they acknowledged what I was looking for specifically and did not try to pursue me into getting another vehicle.
They took us in, let us have our time understanding all the features the car has to offer and enough time on test drive.
We did have quite a back and forth on negotiations, but they were patient with us during the entire time. Gave us one of the ... Read More Google - Apr 26, 2025
Excellent customer service and knowledgeable , friendly, fair, good pricing, reliable, honest, caring, pleasant, respectful, vehicle knowledgeable
VERY SATISFIED AND PROFESSIONAL MY EXPERIENCE WITH THE DEALERSHIP WAS GOOD AND SATISFIED THE MEMBERS AT THE DEALERSHIP ARE ALSOME
Very helpful. did not waste time.Professional
Much better Done Much better since Rene became the service manager. Customer service and quality work is the new normal.
Keyshawn was a great salesman. Very friendly and helpful. John and Nick also very friendly part of staff. All made the experience very nice.
Very respectful, honest person. Great worker Mr. Pierce was a very nice, respectful and honest person. I love his personality..
Was greeted warmly and staff was professional and friendly. Because there was a delay in getting my car serviced, I took advantage of an Uber offered to get to a previously scheduled meeting. Transport went well. Drivers very friendly. Car runs good after service. Great feelings about the customer service and care.
Justin, Nick and John were great and very helpful!
Ashley was awesome! Great customer service! I would recommend Southern Hyundai again and again. Excellent!
Caitlin is very professional with Great Customer Service Skills, She was very attentive to my needs and answered all of my questions, She is a Great Asset to the Dealership, We Enjoyed our wait time. Thank You Caitlin
Justin Champ was an outstanding salesman. Very attentive and knowledgeable!!! Answered every question we had and had us sold on our vehicle within 5 minutes!!! Nick Wilson was an outstanding sales manager closed the deal with us and stuck to his quote!!!! Nick stallings F-I did an excellent job Answering and explaining every facet of our financial journey!!! Outstanding Team!!!
They cared for my vehicle as if it were there own. I look forward to doing business with them in the future.
Christy, Nick and John were all very friendly and helpful!!
Great as always The let me know everything and suggestions me what it's better get done and very kind
Eli was our salesman and he was outstanding! He was incredibly knowledgeable, kindhearted and went out of his way to provide above and beyond support. He made sure all of our questions were answered and even came to our home the day after the car was purchased to finish walking us through all the features. He also ensured we had all the technology set up on our mobile devices. It was truly above and beyond service. We have already begun recommending your dealership to family and friends. Thank you for making this such a positive experience for us.
Steve, Nick and John made our purchasing experience very informative and as smooth as could be.
My experience with the salesman Keyshawn was very professional. He was friendly and patient with me. Nick and John were both friendly and professional and I would recommend my friends and family to Southern Hyundai Chesapeake.
Very pleasant salesperson. Pleasure to deal with. Smooth transaction has everything organized. Would highly recommend this rep and this dealership.
Steve, Nick, and John were the easiest people I've ever worked with! 10/10 would recommend
Courteous and friendly staff; inspection completed quickly; clean and comfortable waiting area with ample seating.
Easy in and out no hassles. Robbie, Nick, and John were a professional and courteous team.
Robbie, Nick, and John were super helpful and efficient. Got exactly what we wanted.
Professional and courteous The redesign is very good and the lounge area is spacious Pleasant
Keyshawn, Nick, and John were very friendly and helpful. This was a very smooth experience.
The process was simple and straight forward. All my questions were answered and I couldn’t be happier with my new vehicle.